FREQUENTLY ASKED QUESTIONS
queries below, but please feel free to reach out to our team directly at
hello@ellechemy.com.au if you need further guidance or support
WHY ELLECHEMY?
Ellechemy is the first intimate skincare brand that allows for complete product personalisation, empowering you to choose which intimate moisturiser and lubricant best addresses your desires. We use scientific principles to formulate our products, which are designed to provide medically-backed, cosmetically elegant intimate wellness solutions that are totally tailored to you.
You select the active ingredients and base texture of your Ellechemist, which is then sent to our pharmacy in Melbourne, Australia. There your unique formulation is made and packaged in an airtight, dose-measured pump bottle.
If you select one of our prescription actives – Calm.By.Design (C.B.D), Estradial or T-Factor – then a you will be directed to arrange a telehealth phone prescription confirmation with our medical team. As these products contain pharmaceutical only ingredients, and can only be issued following a Doctor’s review.
WHAT ARE THE BENEFITS OF ELLECHEMY'S PRODUCTS?
Ellechemy's product range is elegantly formulated, akin to your most luxurious skincare.
Our rich, water based cream and elemental silicone base formulations are of the highest quality and made to your design from the purest local ingredients in Melbourne, Australia.
With Ellechemy, you’re invited to enjoy the benefits of sound medical knowledge with sensual insight to realise the ultimate in female-focussed sexual comfort and pleasure.
Are our orders shipped in discreet packaging?
Yes, all orders are sent in a plain, brown cardboard boxes with not identifying features for discreet delivery.
IS IT SAFE TO USE TOPICAL PRODUCTS ON THE VULVA AND VAGINA?
Yes, very safe. The vulva and vagina opening make up the female external genitalia. Both the vulva and vagina are incredible structures with underlying blood vessels that are benefited by topical application. Applied topically, Ellechemy products actives are able to be absorbed through the skin and underlying blood vessels, which ensures that active ingredients are received directly to the area that is being treated. Ellechemy products are all pH balanced and formulated by a gynaecologist and are also condom safe.
WHAT SUPPORT IS AVAILABLE?
Please email us at hello@ellechemy.com.au with any question, concern or service we can assist you with. Please allow 1-2 business days for a reply.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards, PayPal, and Afterpay.
I’VE PLACED MY ORDER – CAN I CHANGE OR CANCEL IT?
Email hello@ellechemy.com.au within 30 minutes of placing your order if you wish to make a change, and a member of our customer support team will assist you.
WHEN WILL I RECEIVE MY ORDER?
Once you place your order, it will take 2-3 business days for your product to be made. You will receive a shipment notification.
We use Australia Post for our deliveries.
Once shipped you can expect your order to arrive after:
Metro: 3-7 business days
Regional: 4-9 business days
Remote: 4-11 business days
WHO WILL DELIVER MY ORDER?
Your parcel will be sent via Australia Post.
HOW CAN I TRACK MY ORDER?
We will provide tracking information to you once your order has shipped, or you can follow the status of your order anytime by logging in to My Account.
Healthcare Professional Discount
We’re excited to offer 15% off to Healthcare providers, including Physiotherapists, Nurses, Doctors, Psychologists.
To qualify, please send your full name, qualification and AHPRA number to hello@ellechemy.com.au
SECURE TRANSACTIONS
TRANSACTIONS ARE HANDLED WITH BANK-GRADE SECURITY.
SIMPLE CHECKOUT
OUR SECURE CHECKOUT IS QUICK AND EASY TO USE.
GET IN TOUCH
HAVE QUESTIONS? GET IN TOUCH WITH US AT ANY TIME.